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CORONAVIRUS/COVID-19

CORONAVIRUS/COVID-19: TOWNE RESPONSE AND PRECAUTIONS TAKEN TO HELP KEEP CUSTOMERS AND EMPLOYEES SAFE, AND TO ASSURE CUSTOMERS’ NEEDS ARE MET

Towne Mortgage Company is dedicated to protecting the safety, health and well-being of our customers and employees, and this commitment is our highest priority. Towne shares the great concern that the public, our employees, and you our customers have regarding the Coronavirus/COVID-19 pandemic, and we want to assure you that Towne is taking the necessary precautions to minimize risk to our employees’ and customers’ health, and to protect your financial interests to the greatest extent that we possibly can.

Towne has taken certain precautionary measures at our offices to make sure our employees and customers are safe and healthy when physically present at a Towne location. Towne has imposed restrictions on travel, internationally and domestically as well as limiting attendance at in-person events. We have provided antibacterial soap and hand sanitizer at various locations around Towne offices, and in the rest rooms. In an effort to stay ahead of the threat posed by the virus, we have our cleaning crew wipe all surfaces every evening, and encouraged the practice of social distancing when interacting with others.

We want to assure you that you are safe coming into our facilities in the event that you may have to visit us. However, to ensure the safety of our team and our customers, we are limiting branch access to those who must meet in person and schedule an appointment.

By taking these precautions, Towne is doing its best to assure that Towne representatives are available to meet your mortgage needs, and we expect that Towne’s business and your interest with respect to your relationship with Towne will be minimally impacted by the Coronavirus/COVID-19 pandemic.

Guide to Coronavirus mortgage relief options:

  • The Consumer Financial Protection Bureau (CFPB) has released a video that provides an overview of the options you may have available.

  • The CFPB has also released a guide and it can be found here.
  • A CARES Act Forbearance Fact Sheet for Borrowers with FHA, VA, or USDA Loans can be found here.

Experiencing Financial Difficulties?

  • If you are experiencing a financial crisis due to the pandemic, short-term relief is available. You can begin the process by sending an email to CSR@TowneMortgage.com with your loan number and a brief message stating that you are experiencing a financial crisis due to the pandemic. Alternatively, you may contact our representatives by telephone at 800-979-9977. Representatives are available Monday – Friday 7 a.m. to 9 p.m. and Saturday 8 a.m. to 1 p.m. EST.

Here is what we can do to assist you right now:

  • Short-term relief is available. If you are experiencing a financial crises due to the COVID-19 pandemic, you have the option to temporarily pause your mortgage payments in what is termed forbearance. This short-term forbearance plan will not impact your credit and no late fees will be assessed while you are performing under the forbearance plan.

Is forbearance the right option?

  • Forbearance is not payment forgiveness. While forbearance can get us through a crisis, once the forbearance is over, any paused payments will need to be repaid. Towne will have the most up-to-date post-forbearance options available to assist you with staying in your home.

Help us help you:

  • If you are able to make your regular payment, do so. This ensures that we are able to help as many customers as possible who are most impacted by this pandemic. Our available payment options can be found here.
  • If you haven’t done so, create an online account and make sure to keep your contact information updated.
  • Be patient. Our phone lines are extremely busy right now, but we are in the process of increasing the number of representatives that can assist you.