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Payments

We offer four convenient payment options:

  • Mail
  • Phone
  • Online
  • ACH- Automatic Withdrawal

Still can’t find what you’re looking for?  Call us at (800) 979-9977, or email us at csr@townemortgage.com. Inquiries made during normal business hours will receive a response within 24 hours. Inquires received after normal business hours will be addressed the next working business day.

To make a payment online, click here. You will be directed to the secure borrower login page. Follow the instructions to access your account information. After logging in, use the drop down box on the upper right hand side of the page and select Make a Payment.

Enter your checking or savings account information and submit. Credit cards cannot be used to make online payments. Upon submission, you will receive a confirmation that includes the amount, time and date of your transaction. Print this page for your records. If you do not receive a confirmation notice, please call 800-979-9977. One of our customer service representatives will assist you in verifying that your payment has been processed.

Contact our servicing department at 800-979-9977. One of our knowledgeable customer service representatives will be happy to assist you. A $17.00 processing fee will apply to payments made by credit card. There is a $9.00 processing fee for payments made by check.

Servicing Department Hours of Operation:

Monday-Friday 7 a.m. – 9 p.m.
Saturday 8 a.m. – 1 p.m.
Sunday Closed

Payments can be mailed to:

Towne Mortgage Company
P.O. Box 7054
Troy, MI 48007

Overnight mailing address:

Towne Mortgage Company
340 East Big Beaver Rd.
Suite 220
Troy, MI 48083

To enroll in ACH payments, you must first fill out the ACH Authorization Form. Forms are included in your Towne Mortgage Company welcome package. Mail the completed form, along with a voided check, to:

Towne Mortgage Company
340 East Big Beaver Rd.
Suite 220
Troy, MI 48083

You may also enroll in our ACH program by logging into your personalized mortgage website, here.

All ACH enrollment forms MUST be received by our office no later than the 25th of each month in order for changes to be applied to the month following. You will receive a confirmation letter upon receipt of all ACH enrollment documents.

To cancel your ACH enrollment, you MUST provide a written request. This can be mailed to the above address, emailed to csr@townemortgage.com or faxed to (248) 247-1892. All cancellation requests must be received no later than the 28th of each month for changes to be applied to the month following. You will receive a confirmation letter upon receipt of a written cancellation request.

If you’re a current Town Mortgage Company borrower struggling to make your mortgage payments, we’re here to help.

We understand how overwhelming it can be to make ends meet. Our goal is to keep homeowners in their homes. That’s why we’ve developed programs specifically for borrowers facing financial hardship.

Call our Payment Assistance Hotline at (800) 979-9977 today or e-mail csr@townemortgage.com.

We’ll work with you to review your options and decide on the best course of action for your circumstances.